The management at Keeneland Crest Apartments receives mixed reviews. Some residents praise individual staff members like Shelbee and Cheyenne for their helpfulness and responsiveness, especially with application processes and maintenance coordination. However, there are numerous complaints about overall management communication, follow-through on maintenance requests, and issues with the pool not opening on time. Several reviews also detail frustrating experiences with application fees and apartments not being available as promised, suggesting a lack of transparency and organization within the leasing process. There are also mentions of previous ownerships and staff turnovers, with some residents noting the current team is an improvement.